Sad to say, don't buy this! Please fix the issue!
Submitted by ALLTHEWAYFROMHAWAII -
3/19/2019
FIRST OF ALL, IF THEY TELL YOU THE BLUE CHIPPING IS COSMETIC, IT'S NOT!
I first purchased the oven in December 2017. In less than a year, the blue enamel from the inside of the oven cracked. I spent several hours on the phone, in which one KitchenAid rep told me it was just cosmetic and that's not covered under the one year warranty. She told me she could have a tech come out, but if the cracked blue enamel was deemed cosmetic, I would have to pay for the tech visit. I thought that was ridiculous, because how can the blue enamel be cosmetic? I mentioned that since it was cosmetic, I would run the self clean. She quickly told me not to do that and wait for the tech. I told her why should I wait for the tech if it is just cosmetic. After going back and forth, she said that KitchenAid would pay for the tech visit. The tech came out and told us it wasn't cosmetic and it could not be fixed. We would have to get a new electric range. I was offered a full refund and had to sign an agreement to dispose of the old range. I ordered a new oven in December 2018 and it was backordered and delivered the last week of January 2019. It is now March and the blue enamel in the oven cracked again. I'm repeating the process of phone calls, pictures, and emails, however; this time, a service tech doesn't have to come out. They are automatically sending a refund check and I have to start the whole process over again. Lastly, I noticed the temperature in the oven isn't true to what you set it to. This doesn't happen all the time, but the food can cook unevenly, where you continuously have to rotate the food. KitchenAid, there is definitely something wrong with this product, as I am not the only one experiencing this. Please take the time to figure out the issue and earn back your valued reputation. I have only owned KitchenAid appliances since we have never had any issues. I have to question the quality of KitchenAid now and may have to find a different electric range since this happened twice.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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