Love the Function, but Rusting after one year!
Submitted by Rustowner -
8/21/2019
In December of 2017, we purchased a full line of Kitchenaid Stainless Steel appliances for $5K (fridge, oven- very similar to this one, microwave, dishwasher). We LOVE the function of the appliances and have not had ANY issues other than cosmetic. Every single one is rusting. I noticed it around one year later. When I would clean them, the rag was starting to turn yellow. This became more and more prominent and then you could see hundreds of small rust spots which every so slowly began to grow. I called Kitchenaid in May of 2019 and despite the issue not being covered, they sent someone out who verified that "Yes, that's a lot of rust!" and did not believe there was any reason to believe we were at fault. Kitchenaid replaced both doors on the refrigerator, but understandably the other appliances were not such an easy fix. After MANY phone conversations and lots of suggestions of what I could try, they eventually told me replacing the doors on the fridge was a "good faith gesture," but as all the appliances are rusting, they believe the problem is due to "the environment" they are being kept in. They admitted that their stainless steel is not actually completely stainless steel. They believe something has caused the protective coating that keeps the metal from rusting to be removed, causing the rust. They suggested numerous reasons as to how that could have happened. The humidity in "their environment" is too high. The appliances are in my kitchen, in a home in the middle of the midwest, not on a back porch or outdoor kitchen or even in a southern state where the humidty is higher. They suggested that perhaps I leave food out for too long and that has affected the "environment." They suggested that the chlorine level in my water might be too high and that I should contact my city and start using bottled water to clean the appliances. The only time I ever used anything other than the Kitchenaid cleaner was when they sent me something else to try and those instructions stated to wipe off with water when I applied the treatment. They suggested I used lemon juice. We do have another stainless steel refrigerator. In the same house. Cleaned the same way. Over 10 years old. And NO RUST. It's a Kenmore. A stainless steel wine fridge. No idea how old that is, but much older than the Kitchenaid appliances. NO RUST. A stainless steel toaster. 4 years old. No rust. Ultimately, I'm very disappointed that we upgraded to a brand that is well known for quality and are now stuck with perfectly functional, but rusting appliances.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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